If you received a defective or damaged product please email email@example.com. Reports made to the Support team over the phone will not be accepted. Pictures are required to demonstrate the defect or damage.
In your email, please include:
Pictures are required in order for the support team to
review and compare what was ordered and what was made and delivered to you. If it was an
issue as a result of manufacturing or packaging, we will order a reprint
of your project to be made and shipped to you. A new reprint will not be ordered without pictures.